RETURN & REFUND POLICY
Thank you for shopping with us at Trending trunks. We strive to provide you with a satisfying shopping experience. To ensure transparency and clarity, we have outlined our Return and Delivery Policy below. By making a purchase on our website, you agree to abide by the terms and conditions mentioned herein.
1. Eligibility for Returns:
– To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
– Certain products, such as perishable goods, intimate or sanitary items, and customized or personalized items, may not be eligible for returns. Please check the product description for any specific return restrictions.
2. Return Process:
– If you wish to return an item, please contact our customer support within 3 days of receiving the product to initiate the return process.
– Our customer support team will provide you with detailed instructions on how to return the item, including the return address and any necessary shipping labels or documents.
– Please ensure that the item is securely packaged to avoid any damage during transit.
3. Return Shipping:
– The customer is responsible for all return shipping costs unless the return is due to a defective or incorrect item.
– We recommend using a trackable shipping method and keeping the receipt or tracking number as proof of shipment.
4. Inspection and Refunds:
– Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
– If the return is approved, we will process your refund within 5-7 business days.
– The refund will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company.
1. Shipping Methods and Timelines:
– We offer various shipping methods, including standard and expedited options.
– The estimated delivery time will depend on your location and the shipping method selected during checkout. Please refer to the shipping information provided at the time of purchase for estimated delivery timelines.
2. Order Processing:
– Once your order is successfully placed, our team will process it within 1 business days.
– Please note that orders placed on weekends or holidays may be processed on the next business day.
3. Shipment Tracking:
– Once your order is shipped, we will provide you with a tracking number, if available, to track the progress of your shipment.
– You can use the tracking number on the respective courier’s website to get updates on the delivery status.
4. Delivery Issues:
– In the rare event of a delivery delay or any issues with the shipment, please contact our customer support for assistance.
– We will work with the shipping carrier to resolve the problem and ensure the delivery of your order as soon as possible.
1. Eligibility for Refunds:
Refunds may be issued in the following cases:
– The item returned meets the eligibility criteria mentioned in the Return Policy section.
– The item is out of stock and cannot be replaced.
– The item is defective or damaged upon receipt, and a replacement is not available.
2. Refund Process:
– If you are eligible for a refund, we will initiate the refund process within 5-7 business days of approving the return.
– The refund will be issued to the original payment method used during the purchase.
– You will receive an email notification once the refund has been processed.
3. Non-Refundable Items:
– Certain items may not be eligible for refunds, such as
– After the festival is done, festive items are not returned.
– Please check the product description or contact our customer support for more information on non-refundable items.
4. Refund Exceptions:
– In some cases, refunds may be subject to a restocking fee or deductions for shipping costs. These exceptions will be clearly communicated to you before initiating the refund process.